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Different WYSIWYG Paste Results with different browsers

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rrhill

26 Aug, 2010 11:14 PM

Using the WYSIWG paste functions in Cascade 6.7.1 produces different results depending on the browser and operating system used. This is not good! Her e are some examples:

Unique to Safari 5.0.1 under OS X 10.6.4

  1. Paste button doesn't work (and I haven't found a work around) so must use keyboard or menu paste
  2. Paste as Plain Text from Word strips out ALL formatting, including paragraph breaks
  3. Pasting nested lists from Word doesn't work well, some text formatting is retained (bold and italic)
  4. Also, in-line spell check doesn't work.

Unique to Firefox 3.6.8 under OS X 10.6.4

  1. Paste button doesn't work by default, but there is a workaround which must be installed on each users system.
  2. Pasting nested lists from Word doesn't work well, some text formatting is retained (bold and italic)
  3. Paste as Plain Text from Word removes spaces between words randomly. Pasting as Plain Text a paragraph of text from Word that does not include the paragraph (carriage return) at the end or the text block generates a text block with <br> at the end of each line (how it determines where to put the <br>'s ... who knows?)

I'd like to see at least one of the native OS X browsers behave better, either Firefox not strip spaces randomly or Safari not strip ALL formatting (and have the paste button and in-line spell checker work). As I have time, I'll check more browsers and situations.

I will also check for difference in browsers under Linux and Windows as I have time. Turns out that copy/paste from the native Mac environment to the clipboard in the Virtualbox emulator strips all formatting. So, I will need to creaqte some formatted text withing each of my emulated environments to test.

  1. 2 Posted by carballo on 28 Sep, 2010 06:42 PM

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    Regarding pasting from Firefox, what is the workaround that must be installed in each user's system?

    Thanks

    Erick

  2. 3 Posted by rrhill on 28 Sep, 2010 06:56 PM

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  3. 4 Posted by harlenweb on 13 Apr, 2011 06:58 PM

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    FYI I'm seeing this:

         Paste as Plain Text from Word removes spaces between words randomly

    in 6.8 as well (firefox 4/mac)

  4. Support Staff 5 Posted by Charlie Holder on 27 Mar, 2012 04:10 AM

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    I was browsing some of the older threads and wanted to make sure you received an answer. You may have already worked through this.

    There have been some great upgrades to TinyMCE and we also do some custom work on the WYSIWYG internally. I believe that past versions of the TinyMCE editor had a "Paste from Word" button and current versions no longer have need for it as the editor strips out the MSWord tags much better.

    Are you still seeing some of the same behavior? What version of Cascade are you working with?

  5. 6 Posted by Charla on 27 Apr, 2012 03:13 PM

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    I had a user complain about pasting from Word into the WYSIWYG (using IE 9), we have Cascade version 6.10.9. She has office 2010 but I saw identical behavior on my mac in Chrome. Pasting into the CMS using IE 8 changed headings to regular text but did not cause the problems outlined below.

    It italicized items that were not italicized in the word document. After a little research, she had created a word heading, heading 4, that originally had italics and she changed it so that it did not have italics. When she pasted in to the WYSIWYG (I saw identical behavior on my mac), it italicized text above and text below to the end of the document. I removed the formatting in Word and pasted the doc again and the italics were gone. Strangely, it also changed the numbering of one of the bulleted lists in the same area as the offending heading but once the formatting was removed, no issues.

    Of course, to the user, this is a huge problem. I mentioned that she may want to stick with headings in word that are similar to headings we use on the web, which are heading 1-5 and not change the heading once its applied in Word. In other words, make the heading as you intend to use it. But, needless to say, its not an exact copy, there is some cleanup that will most likely have to occur when pasting from Word in to the WYSIWYG.

    The other thing she mentioned, using IE 8 or 9, sometimes when choosing a heading from the drop down, she would get the "Do you want to leave this page?" message.

  6. Support Staff 7 Posted by Ryan Griffith on 21 Jun, 2012 06:48 PM

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    Hi Charla,

    I was going over some older discussions and noticed this one is still open. Were you able to figure out what was causing the pasting issues? Have you had a chance to upgrade to the latest version of Cascade (there have been additional upgrades to the WYSIWYG)?

    Please feel free to let us know if you have any other questions.

    Thanks.

  7. 8 Posted by Charla on 21 Jun, 2012 06:51 PM

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    Yeah, I think you can close this. We will be upgrading as soon as 7.0.2 is available after talking with Tim.

  8. Ryan Griffith closed this discussion on 21 Jun, 2012 06:52 PM.

  9. rrhill re-opened this discussion on 21 Jun, 2012 07:11 PM

  10. 9 Posted by rrhill on 21 Jun, 2012 07:11 PM

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    Charla, what is coming in 7.02 that you are waiting for?

    Sorry Ryan and Charlie, I received your request and never had the time to check to see if the pasting issues originally posted have been resolved. Someday maybe I will ... and if there are issues, I'll either reopen this or create anew one.

  11. rrhill closed this discussion on 21 Jun, 2012 07:12 PM.

  12. rrhill re-opened this discussion on 21 Jun, 2012 07:12 PM

  13. 10 Posted by Charla on 21 Jun, 2012 07:52 PM

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    There are various issues with the WYSIWYG, bolding items that are not intended to bold, italicizing items not intended to be italicized, etc. As Ryan indicated in his previous post "there have been additional upgrades to the WYSIWYG".

  14. Support Staff 11 Posted by Ryan Griffith on 22 Jun, 2012 12:04 PM

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    Charla, when the unexpected italicizing and bolding occurs, check the HTML source for empty HTML tags, such as the following:

    <!-- Bold tags -->
<strong></strong>
<b></b>

<!-- Italics tags -->
<em></em>
<i></i>

    I've found in the past that these tags end up getting rewritten to something like <strong/> and seem to cause all content below the tag to have that corresponding style applied.

    This could explain the issue of pasting from Word producing italics even though the document didn't have anything italic; there may have been an empty tag that was brought over.

  15. 12 Posted by Charla on 22 Jun, 2012 01:18 PM

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    Well, yes. That is how we've corrected it. However, our users do not
    have access to HTML view and wouldn't know how to correct such things.
    Just would be better if it never happened in the first place...

  16. Support Staff 13 Posted by Ryan Griffith on 03 Jul, 2012 02:36 PM

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    Hi Charla,

    Just wanted to follow up on this one.

    I've tested my local Cascade 7.0.1 and it does appear that the empty tags I mentioned previously are filled with a space to avoid the issue of the styling flowing into the content below. This should help your end users a bit as they would not need to view the HTML.

    Please let us know if you have any additional questions.

    Thanks.

  17. Ryan Griffith closed this discussion on 03 Jul, 2012 02:36 PM.

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